Familotel

Frequently Asked Questions

What is Included in the All-Inclusive Offer?

During meal times in the restaurant, breakfast buffet, lunch buffet and supper buffet as well as alcohol-free beverages, beer, wine and hot beverages are inclusive.

Furthermore, delicious cakes are ready on the hotel bar at coffee time.

Here and on the garden terrace, you can savor between 8:00 am and 10:00 pm alcohol-free beverages, beer, wine and hot beverages as well.

Exists Baby Food in the Hotel Deichkrone?

We have a wide range of baby food of several suppliers for babies aged between 4 months and 1 1/2 years, including baby food in organic quality.

Does the Hotel have WLAN?

Indeed! Access data for our free of charge WLAN you will get on the reception. Should something be inoperative for once, don't hesitate to contact our staff at the reception desk.

Are Dogs and Other Pets Allowed within the Hotel?

Unfortunately, your four-legged friends are not allowed in the Deichkrone.

Is there a Baby Monitor for Guests?

Our house has available so-called "Babytels". Your cell phone will be connected to the device, so that you and/or our staff will be notified at the first sound if the device is turned on.

Do I have to Bring My Own Baby Stroller to the Deichkrone?

It is not necessary to bring your own stroller, since our house keeps for borrowing enough buggies and strollers.

Are there Bathrobes for Guests?

Certainly, our house has available enough bathrobes in all sizes from baby to adult. For this purpose, simply inform our reception.

What's the Temperature of the Swimming Pool?

The temperature in our big pool is 28°C and in the baby pool 32°C; thus, well-tempered even for the tiniest water lovers.

Are there Additional Towels For the Pool?

In your room you will find a bath bag filled with towels for the whole family.

Are there Play and Supplementary Equipment for Children at the Pool?

Indeed, at the baby pool is an age-appropriate rainbow slide and a choice of toys for the little ones. Additionally, we have aqua noodles and water wings for our swimming pool available on request at the reception desk.

When does the Swimming Course Take Place?

Our swimming course with the flipper swimming bath takes place from Monday to Friday and takes depending on the number of participating children about 30 minutes. 30 minutes swimming lesson cost € 10.00 per child and the course will be accomplished with three participating children. The same is true for the baby swimming course.

Does an Allergy/Intolerance Cause Difficulties?

Of course not. On request and prior notice we also prepare gluten- and lactose-free or dietic dishes.

Please inform us at booking, so we are able to be prepared.

Does a Travel Cancellation Insurance Exist?

Indeed, Familotel offers a special „Familotel traveling protection“ from the Allianz insurance. Here, you will find further information to the Familotel traveling protection. Moreover, you are able to book directly online your individual service package.
If requested, we will send you all necessary documents via post. Just ask us!

© 2014 Hotel Deichkrone GmbH